SUCCESS STORIES
It is very important to our clients that we maintain a confidential relationship. Take a look at some of our examples of our work in 'Technology', 'Professional Services' and 'General Business' listed below:-
Technology (IT and Telecoms)
Industry leader in Managed IT Services, Network Infrastructure, and Rapid Mass Wifi Deployment
We were approached by our client who had received mixed results from another IT Telemarketer. With our existing depth of knowledge of their services from our backgrounds in IT, we were able to put together a pilot programme of 20 days to target senior infrastructure personnel in enterprise accounts in order to book appointments for the client's senior Account Directors.
Our client was both surprised and hugely impressed by the difference and improvement in our results considering their previous experiences, and following the success of the pilot, they have gone on to book further campaigns to provide a steady flow of opportunities over the year.
Leading provider of
Cyber Security Solutions
Our client, a visionary IT Security vendor, were looking to follow up on enquiries from Trade Shows and further develop a UK market with the generation of new business opportunities in to enterprise accounts.
We were engaged on an initial 20 day pilot to contact the decision makers within enterprise level accounts and generate further interest in their solution.
The success of the pilot led to a quick rebook and further ongoing campaigns to continue the growth of the clients UK market.
Market leading distributor in
IT Solutions
Our client is the UK distributor for one of the World's largest specialist Backup and recovery vendors.
As part of the joint marketing strategy 24 I.S. were engaged to provide end user lead generation services into Enterprise level accounts.
Unlike other IT telemarketing companies our client had used in the past 24 I.S.'s specialist understanding of backup and recovery solutions allowed us to understand their technology and message, and convey this to end users and generate opportunities where others couldn't.
The huge success on campaigns has led to an ongoing relationship with 24 I.S. continuing to provide lead generations services.
Market leading provider of data encryption solutions
Our client is a major global encryption vendor. They wanted to increase their UK footprint and engaged 24 I.S. to provide lead generation services, arranging both online demos and face to face meetings.
After an extremely successful 10 day pilot targeted at the NHS, 24 I.S. were engaged on further IT telesales campaigns generating leads and finding opportunities in both the enterprise and mid-market space as well.
Hosted Telephony Platform Vendor (VoIP)
Our client, a leading hosted telephony vendor were struggling to identify new opportunities in the fiercely competitive arena of business telephony. We were initially engaged to run a series of spot telesales campaigns to identify new hosted telephony opportunities in the SME to Mid-Market space.
Following initial success with our telemarketing efforts, this led to us running a number of partner on-boarding and recruitment campaigns where we were asked to identify and contact the relevant decisions makers within a targeted list of telephony resellers and arrange meetings/conference calls for them to discuss their partner offering further.
We now run alternate partner on-boarding / new business campaigns with them on a regular basis.
VMware Specialist
We were engaged by a company specialising in VMware Virtualisation. The client wanted to, via telemarketing, drive sales of a solution providing a single platform for both virtualised and remote desktops and came to us for advice on how to launch a sales campaign.
24 I.S. was able to provide the initial data for the campaign itself ' which was called by the members of our staff who actually come from a successful background in IT sales themselves. Their understanding of IT networks meant that we were able to provide high volume lead generation services where we arranged meetings and call backs with IT and Network Managers in a number of different verticals.
Professional Services
Cost Management Consultants and Procurement Specialists
On behalf of our client and their large network of franchisees, we work on an appointment making programme that allows them to focus on attending meetings and processing results, and we do what we do best and get their franchisees in front of the correct audience.
Either they will supply the contact data, or we help them source it or cleanse it, and once an appointment is made, we forward it to them as an electronic lead sheet with the copy of a call recording so that the recipient can hear the conversation first hand. So far, with one client, we have developed the relationship to cover over 35 franchisees and the success rate of the appointments has been very high. One franchisee has already managed to win contracts that have seen '1.9 million of spend under review
Legal sector solution provider
We initially undertook a 10 day pilot with our client where we were engaged to contact the relevant decision makers within Law Firms and Local Authority Legal Departments in order to identify opportunities for their eBundling software.
Off the back of this initial campaign, a significant order was secured which led to our client running two further campaigns in quick succession with ourselves. (After two campaigns, their Return on Investment was running at 900%).
We will now be running various campaigns with them moving forward which will include Account Management to upsell additional products and services, as well as continuing to generate new business opportunities for them.
Provider of online service to reduce risk in home sale vendor conveyancing
As a start-up business, our client approached us with their idea to use our sales resource to help them approach their target market of the legal sector, and in particular vendor conveyancers. We were used to initially pitch the service to home conveyances, and to then email product information to potential clients.
Once we had initial conversations, we then booked 'over the phone' web demonstrations for our client to run through the service with interested parties.
This has proved to be a successful methodology that has seen our client become an award winning and nationally recognised legal service from a cold start up, and has been featured on TV on numerous occasions.
HR and Employment Law Specialists
We were contacted by the MD of a specialist HR and Employment Law Consultancy who was looking for assistance in generating new business appointments with large enterprise multi-site organisations.
We initially carried out a pilot telesales campaign using our client’s data, targeting senior HR Directors and Managers in order to book introductory appointments.
Following the success of this initial appointment generation campaign, further longer term campaigns quickly followed ranging from lead generation through to seminar and event fulfilment.
Independent Training Provider offering modern apprenticeships and SVQs
Our client provides bespoke training packages to businesses as part of a national scheme designed to ensure younger members of staff gain nationally recognised qualifications.
We were tasked with calling into businesses to explain the scheme and arrange for further discussions and meetings to take place.
After an extremely successful first campaign our client has engaged with us on multiple occasions to provide ongoing lead generation services and a steady flow of opportunities.
Commercial Insurance Broker
Our client is a Commercial insurance broker who, in an incredibly competitive marketplace was looking to expand and generate new business outside of their traditional networking approach.
24 I.S. provides lead generation services in the form of meetings and setting up follow up calls with the clients own Account executives.
In addition to these services 24 I.S. is building a database of information regarding potential customer renewal dates and contact information for the client.
Build To Rent Telemarketing Services
We provide ongoing telemarketing support to our client who are specialist suppliers of Smart Fibre Infrastructure to the Build to Rent markets.
Targeting construction and utility companies, as well as specialist residential Build to Rent the change in ownership and to look for new opportunities within those current clients’ circumstances.
Within the campaign, we use several intelligent sources of information on construction projects & will incorporate a number of mini campaigns into the overall work that we carry out.
Experts in Wills and Trusts
Our client who are specialists in Wills, Trusts and Probate enlisted our services following their acquisition of a similar specialist company.
During a series of telesales campaigns throughout 2016, we contact the existing customers of the acquired business in order to explain the change in ownership and to look for new opportunities within those current clients’ circumstances.
Our customers uses our services for a certain number of days each month, and our flexible structure means they can either increase or decrease their monthly quote of days in order to their workload.
Construction Telesales Services
Our team work on a set number of days for our customer who supplies tiling services to the rail industry, including stations and underground based projects - as well as an abundance of public sector work. We use an advanced database system that will keep us updated with any forthcoming projects in order to ensure that our client bids for as many opportunities as possible.
General Business
Australian Provider of Solar Energy Systems
We have set up a five man team, based here in the UK, to cold-call consumer data provided by the client with the aim of generating opportunities and closing sales over the telephone.
Our client, who is one of Australia's leading solar energy providers, were looking to grow exponentially and 24 I.S. were able to assist in providing quick resource to achieve this growth.
This did mean a 5.30am start UK time for the team, but this just serves to demonstrate our flexibility and international pedigree.
UK Based Solar Energy Specialist
Our client, who does not have any in house sales staff, uses a monthly retainer model to provide access to sales resource for the purpose of dealing with incoming enquiries, lead generation, setting appointments, following up on quotations and closing business.
This is a flexible service that allows the client to increase and throttle back sales effort according to their needs.
Market leading online service provider to large name retailers and brands
Starting with nothing more than an initial concept, we designed a sales strategy to take an innovative new service to market.
With an initial emphasis on proving delivery capability of the service, we came up with a business name, a simple set of 'products' that customers could easily understand, and a simple pricing structure.
Initially, we designed a sales process and sold the service into small retailers and brands in order that we could prove to ourselves that we could both deliver a working solution in a stable fashion, as indeed support it.
Following early sales success, we set our sights higher and approached a number of household name retailers with the service, and very quickly managed to win orders from three well known online and traditional 'bricks and mortar' retailers.
We repeated our methodology and the service is now supplied to a large number of both well-known brands and retailers across the world.
Head Office of a Franchise in the market of baby and children's products
We were engaged by our client who were looking to increase the numbers of agents that they were employing. They simply did not have the time themselves to follow up on previous contacts, and people that had been in touch with them with initial interest.
We called through their lists and were able to narrow this data down into those that were still serious about becoming agents, and we passed these details back to the Head Office to arrange sign-ups.
Online Retro Sweets Distributor
We were contacted by an online retro sweets distributor, who although has a successful consumer client base, was looking to develop and build his corporate client base.
Together we scoped out and profiled target accounts and vertical markets and then implemented a phased approach to target the individual vertical markets, with a number of telesales campaigns over a 3 month period. This gave focus and valuable feed back to our client to help with future direction and marketing.
Retirement Home and Village Community
For a charity providing care, accommodation and support services for the elderly, we provide a regular service to invite suitable members of each local community to attend various events such as open days and afternoon teas, as well as arranging one to one sales meetings.
We provide a flexible “bill as we go” model to allow our client to spread its sales efforts out over a period of time. Our service includes making "catering calls" either 24 or 48 hours prior to the event in order to confirm attendance.
Experts in 3D Photography
Our client is a UK and European pioneering technology provider in the field of 3D Photography.
Their service can be used for corporate events, show business parties, weddings and celebrations.
We identified potential prospects for our customer and over a period of time via our telesales team contacted and booked appointments for the client at various hotels, businesses and event planners.
Commercial Cleaning Company
Our client contacted 24 I.S. looking for sales assistance in generating new business leads and appointments for their commercial cleaning services.
We worked with our client to obtain the criteria in order build target data lists in specific vertical markets within the North West region.
We developed a value proposition and then implemented a series of successful Telesales campaigns to generate leads and appointments.
Provider of Shopping Loyalty Card
Working with the client immediately prior to launch, we advised them on the recruitment of both a field and an internal sales team.
Due to the tight timescales that they were working to, we worked out a fee to provide them with an interviewing service whereby we advertised their vacancies, and arranged for interviews on site at the customer’s Manchester head office.
We then carried out initial interviews, passing suitable people through to meet the CEO for final verification.
Additionally, we advised on the setting of targets, call volumes and appointment rates to hit those targets.
Leading provider of charity fund raising service and tools
Our client who is a well-known provider of an online system for collecting charitable donations for various sponsored activities, tasked us with increasing the size of their customer base with medium to large enterprises.
We worked in targeted geographical areas and identified the relevant senior contact within either HR or Marketing departments in order to pitch some new services, and to obtain sign ups over the phone.
We now work on regular spot campaigns on a timescale to suit the client so that they can spread their marketing efforts appropriately.
Provider of Electricity Demand Response services
We’ve worked with our client over a number of years to identify potential customers for their services.
We were able to obtain data on large enterprise clients that met a certain spend on their electricity bills over the year, and subsequently contacted the relevant senior Facilities or Energy management in order to book face to face meetings or call backs.
They now bring extra telemarketing campaigns of varying length to us on a frequent basis for us to provide them with an injection of sales impetus at a time to suit them.
Market leaders in Document Scanning
Our household name customer recently embarked on a campaign to contact all of the NHS Trusts within England and Wales to discuss their offerings around the government drive to digitalise patient records.
From their lists of potential contacts within each trust, we were first of all able to identify the correct contact, with a view to either setting up a conference call with our client’s specialist or in some cases face to face meetings.
Our client has booked 3 separate campaigns of 15 days each so far, and continues to return to book more programmes.
Pro-Celebrity Golf Tournament
Working with an ex-England footballer, we were tasked with building a database of suitable prospects of potential clients for an overseas golf tournament based on their existing customer profile.
Over a period of time, we used our expertise to identify key prospects both for this tournament, and for future events that will be used as a key database for marketing moving forward.
Online Food Delivery Service
Over a number of years, we have worked with a well-known online business who via their partnerships with restaurants and take-aways, provide an efficient delivery service for those food outlets that do not deliver themselves.
We work on periodic campaigns to increase the number of food outlets that are included on the site, with a targeted approach to contact relevant restaurants in various geographical areas to offer the services of our client.
CCTV, Fire Alarms and Security Specialist
Our client, a Fire & Safety Systems Specialist were referred to us by an existing client and were looking for sales assistance to generate new business within the West Midlands and South Staffordshire region.
We put together a focused call out campaign contacting Care Homes and Doctors Surgeries in order to generate appointments for their field based engineers who would then be able to put together a quotation for their services accordingly.
Graduate Recruitment Specialist
Our client came to us with limited sales resource, needing outsourced telesales assistance to develop and build their start up recruitment business.
Working as a recruitment to recruitment provider of high quality graduate personnel, it was our challenge to target recruitment agencies to pitch the proposition of outsourcing their internal graduate recruitment to our client.
We initially started with a small number of telesales days to kick start the campaign and then due to the success of this campaign we became their sole resource for lead and appointment generation as well as assessment day fulfilment.
As this was ongoing prospecting and pipeline building in a specific recruitment vertical we built in and scheduled 6-8 days per month over a 12 month period to be able to continue cold calling and warm calling.
Event Planning
As a prestigious event drew closer for our client at The Langham Hotel on London’s Regent Street, we were asked at short notice to call through a long list of already contacted senior delegates from the FTSE 100 to invite them to the day.
We were able to both boost delegate numbers with the senior targets, as well as register other relevant contacts and decision makers within their organisations.
Further, as part of the campaign, we also made a last minute “catering calls” and not only to obtain a full list of dietary requirements but also to act as a reminder and to aid the smooth running of the day.
Our client who is a respected and well known vendor were planning a one-day Cyber Security Event at the Tower of London.
It’s a common theme that we are contacted if delegate numbers need improving as the date of a seminar draws closer.
In order to boost attendees at the event, our client provided us with a list of senior contact names and phone numbers. At short notice, we were able to call through the list exhaustively in order to increase the number of delegates to the required attendance levels, thus ensuring that a good number of household name businesses were represented.
If the targeted contacts were unable to attend, we would ask if a relevant level colleague would be able to attend instead and register them accordingly.
Working with a company who are specialists in Human Resources and Employment Law, we were asked by our client to call through some of their target clients in order to invite them to a seminar at a local hotel.
The target attendance was 12 people, we always aim to book more than the targeted amount, as we understand dropout rates can sometimes be high and vary at such events.
We were all pleasantly surprised when 40 people attended.
The hotel was pleased to switch the room to accommodate the extra numbers and the seminar was a great success.
As you will see from the example case studies above, our experience is wide and varied, and this allows us to draw on this experience to come up with a strategy to allow you to quickly connect with new customers.
Give us a call on 01782 409788, send us an email to info@24-is.co.uk, or get in touch via our contact page, and we can speak when it is convenient for you with no obligation.
We will quickly assess your situation and your business challenge over the phone, or in some cases face to face if you prefer, and at least offer you our initial advice and guidance on the best way for you to move forward.
We often suggest a small pilot programme so that you can quickly test our capabilities.