24 I.S. Limited is committed to protecting and respecting your privacy.
This policy (together with our Terms and Conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.24-is.co.uk you are accepting and consenting to the practices described in this policy.
For the purpose of the GDPR and the Data Protection Act 1998, the Data Controller is 24 I.S. Ltd, 1 Rushcliffe Drive, Meir Park, Stoke on Trent, Staffordshire ST3 7UQ.
Information we may collect from you
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site www.24-is.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise.
We may collect the following information:
- Name and job title
- Contact information including email address and telephone numbers
- Demographic information such as postcode, preferences and interests
- IP address
- Web browser type and version
- Other information relevant to customer surveys and/or services
- Billing information from our clients and sub-contractors
- We record all of our calls for monitoring, training and in certain circumstances, they may also be provided to our contracted clients as evidence of business transactions
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
- We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
- From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Information we receive from other sources
We may receive information about you if you use any of the other websites we operate or the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Disclosure of your information
We may share your information with selected third parties including:
Business partners, suppliers and sub-contractors for the performance of any contract we enter into with you.
Analytics and search engine providers assist us in the improvement and optimisation of our site.
Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
We may disclose your personal information to third parties:
In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
If 24 I.S. Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
Where we store your personal data
Data Security is very important to us and we have taken suitable measures to safeguard and secure data collected.
We will only keep your personal data for as long as we need to in order to use it and/or for as long as we have your permission to keep it.
As a data subject, you have the following rights under the GDPR, which this Policy and our use of personal data have been designed to uphold:
The right to be informed about our collection and use of personal data;
The right of access to the personal data we hold about you;
The right to correct any personal data we hold about you if this is inaccurate or incomplete;
The right to be forgotten – i.e. the right to ask us to delete any personal data we hold about you (we only hold your personal data for a limited time, but if you would like us to delete it sooner, please contact us using the details in our contact section;
The right to restrict (i.e. prevent) the processing of your personal data;
The right to object to us using your personal data for particular purposes; and
Rights with respect to automated decision making and profiling.
If you have any cause for complaint about our use of your personal data, please contact us using the contact details provided below. We will do our best to solve the problem for you.
Controlling your personal information
You may choose to restrict the collection or use of your personal information in the
- whenever you are asked to fill in a form, please indicate at this time in your note that you do not want the information to be used by anybody for direct marketing purposes
- If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at firstname.lastname@example.org
- We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
- You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by advising us on the forms we use to collect your data. You can also exercise the right at any time by contacting us at 1 Rushcliffe Drive, Meir Park, Stoke on Trent, Staffordshire ST3 7UQ or email email@example.com .
Access to information
Individuals can find out if we hold any personal information by making a ‘subject access request’ under the GDPR compliance and Data Protection Act 1998. If we do hold information about you and you make a subject access request to us, we will:
Give you a description of it;
Tell you why we are holding it;
Tell you who it could be disclosed to; and
Let you have a copy of the information in an intelligible form.
To make a request to us for any of your personal information we may hold, you need to put the request in writing, addressing it to our Data Protection Officer at the address provided below. No fee is generally payable but we reserve the right to charge a fee in certain circumstances.
We will report all serious data breaches to the ICO within 72 hours which result in the loss, release or corruption of Personal Data.
The definition of a serious breach is where 24 I.S. Ltd’s data security has been compromised resulting in the loss or disclosure of a client’s Personal or Sensitive Data which could prove detrimental to the individual’s financial, physical or emotional well-being. Detrimental effect would include information leading to;
- Identify theft
- Financial hardship
- Insurance exclusion
- Volume affected – 10 individuals
A non-reportable breach will be the compromise of 24 I.S. Ltd’s data security resulting in the loss or disclosure of staff members’ Personal Data where there is no particular sensitivity and would not result in an individual being adversely affected.
Data Protection Officer
24 I.S. Ltd
1 Rushcliffe Drive,
Stoke on Trent
Staffordshire, ST3 7UQ.
What are cookies
Cookies are tiny data files that some websites place on your computer or other device when you visit. They’re used on many websites, including on this one www.24-is.co.uk (our site).
Cookies are commonly used by websites to remember some aspect of your current or previous visit. This could include things like the choices you’ve made or preferences you’ve chosen during your visit. Websites commonly do this in order to improve or tailor your current and future visits to that site or other related sites.
One example maybe when you visit a site that you have been to before, that site may use a cookie to check what information you’ve looked at previously to get an idea of the topics that may be of interest to you.
The information stored in a cookie can only be read by the website that placed the cookie or other sites that it has agreed to share information with.
We may use traffic log cookies to identify which pages are being used. This helps us
analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Some of the pages on our site contain transaction areas, such as forms, ordering areas and surveys. These areas all need cookies to function.
We are committed to protecting your privacy and security and we ensure that we meet the new regulations on cookies in full.
How to turn off cookies
You can turn off cookies in your browser settings. If you do turn them off, it’s important to remember that you may not be able to use all the functionality/services on our site.
You can find out more about cookies and how to turn them off by visiting this independent website www.aboutcookies.org
Further questions about the use of our cookies